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Contact Support ​

Use support when the app tells you to, when self-serve checks do not resolve the issue, or when a repeated technical issue blocks normal setup.

Contact support at support@getleadbox.net.

Before you contact support ​

Try the matching self-serve page first:

  • Billing
  • Email Integrations
  • Compliance
  • Campaigns
  • Webforms
  • Members

The fastest support requests usually come after you have already checked the visible status labels on the relevant page.

When to contact support ​

Use support as the next step when self-serve setup is blocked.

Examples that should explicitly go to support:

  • Email server not provisioned — contact support
  • Postmark is currently unavailable for this workspace
  • sender-signature resolution failures that persist after retry
  • repeated workspace startup failure after Retry
  • cases where the UI says you should be ready, but refresh and status checks do not resolve the blocker

What to include in your message ​

Include the following so support can understand the issue quickly:

  • workspace name and workspace context if visible
  • exact app area and click path
  • exact visible label, banner, chip, or error text

For billing issues, include:

  • which plan is involved
  • whether the issue is subscription or credits
  • whether you saw success or cancel

For email setup issues, include:

  • whether Mock or Postmark is selected
  • sender status
  • DKIM and Return-Path status
  • whether Email server not provisioned — contact support is shown

For campaign issues, include:

  • campaign name
  • campaign type
  • selected segment, sequence, and linked webform if relevant
  • launch state or Launch Details state

For webform issues, include:

  • form name
  • form status
  • whether the issue affects hosted URL, embed, or submissions

For membership issues, include:

  • your current role
  • the target action you attempted
  • the visible role or status chips

What support can and cannot help with ​

Support is the right next step when a real blocker remains after self-serve checks.

Support is not a shortcut around compliance, permission, billing, or role rules.

Keep these boundaries in mind:

  • do not expect instant resolution
  • do not treat support as a way to manually activate a plan from a success page
  • do not expect support to override owner or admin restrictions for ordinary users from inside the UI